FAQ
What services do you offer?
​At TRU Hair Salon we provide a wide range of services including luxurious haircuts, organic coloring, natural hair extensions, and styling. For a detailed list of services and pricing please visit our services page here.​
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How can I book an appointment?
You can book an appointment online through Vagaro our online booking system. Alternatively, you can call us at 719-630-3444 during our business hours.​​​
Where is TRU Hair Salon Located?
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We are located in Colorado Springs, CO.
Our exact address is:
1701 S. Tejon St. Colorado Springs, Colorado. 80905
Do you offer payment plans for services?
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Yes! We offer Vagaro Pay Later, allowing you to split your payment into four interest-free installments. This option makes it easier to invest in your hair without the upfront cost. Simply sign up Vagaro Pay Later and let us know you are using it at checkout!
What is your cancellation policy and why do I need a credit card on file?
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Cancellations within 24 hours of your scheduled appointment that cannot be filled will be will charged a rebook fee of approx. 50% of the original service price. This must be paid before your next service can be rescheduled. No Call/NoShows will be charged 100% of the planned service cost.
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Credit cards are kept securely within Vagaro's Online Platform.
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Last minute cancellations greatly impact a stylists income. If you need to cancel your appointment please do so as soon as you are aware!
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What happens if I'm late?
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​Clients who arrive late will be charged in full for their originally scheduled session.
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What forms of payment do you take?
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We accept Cash, Debit, and all major Credit Cards (Visa, MasterCard, American Express, Discover).
What is your policy on children in the salon?
For safety and to maintain a relaxing environment, we kindly request that children under a certain age be supervised at all times.​​​
What happens if I need a service adjustment?
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Although rare, sometimes miscommunications happen.
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If you did not receive the cut or color you and your stylist agreed on together please call or email us within 5 days of your appointment to discuss and schedule a time to make adjustments.
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Color will fade if it is not cared for with the products recommended during your appointment. If the recommended care is not being taken, your color cannot be guaranteed for any period of time.
How should I prepare for my appointment?
For color services, we recommend arriving with clean hair to ensure optimal results.
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Do you offer gift cards?
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Yes, we offer gift cards for all our services. They can be purchased in-salon!
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